FAQ
Frequently Asked Questions
For More Information About Our Product & Services. Please Feel Free To Drop Us An Email. Our Staff Always Be There To Help You Out. Do Not Hesitate!
What do I need to shop online?
- You need to be 18 years or older and have a valid email address.
- You should have a credit or debit card or wallet to pay for your goods. We accept payments from the following channels which include VISA and Mastercard.
- You need to register on the Lucky Brand platform to be able to complete your purchase.
I have forgotten my password, what do I do?
- If you have forgotten it for whatever reason, simply click the “Forgot your password?” link on the login page and we will reset your password.
- Make sure you use the right email address.
Can I cancel my order and be entitled to a refund instead?
- No, you cannot.
- A password that is automatically generated by the website will be emailed to the email address you have used to register an account with Lucky Brand or entered during Checkout.
- Your password may appear in your junk/spam mail if it is not appearing in your inbox.
- We recommend changing this password to one that is alpha-numeric (that is, a mix of letters and numbers), to make your online shopping experience as secure as possible.
- Try and create one that is unique, but easy to remember.
- As a company, we take security very seriously.
- We have taken every precaution and use the latest security technology to ensure your personal details are safe and secure with us.
- For processing your payments online, we have partnered with Paynow, Zimbabwe’s leading payment processor who use 3D secure processes to prevent fraudulent transactions. For further information please click here
- As we are competitively priced, our stock sells on demand. Therefore, we cannot guarantee stock.
- We will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.