FAQ
Frequently Asked Questions
For More Information About Our Product & Services. Please Feel Free To Drop Us An Email. Our Staff Always Be There To Help You Out. Do Not Hesitate!
What do I need to shop online?
- You need to be 18 years or older and have a valid email address.
- You should have a credit or debit card or wallet to pay for your goods. We accept payments from the following channels which include VISA and Mastercard.
- You need to register on the Lucky Brand platform to be able to complete your purchase.
I have forgotten my password, what do I do?
- If you have forgotten it for whatever reason, simply click the “Forgot your password?” link on the login page and we will reset your password.
- Make sure you use the right email address.
Can I cancel my order and be entitled to a refund instead?
- No, you cannot.
What are the requirements for a password?
- A password that is automatically generated by the website will be emailed to the email address you have used to register an account with Lucky Brand or entered during Checkout.
- Your password may appear in your junk/spam mail if it is not appearing in your inbox.
- We recommend changing this password to one that is alpha-numeric (that is, a mix of letters and numbers), to make your online shopping experience as secure as possible.
- Try and create one that is unique, but easy to remember.
Is online shopping safe?
- As a company, we take security very seriously.
- We have taken every precaution and use the latest security technology to ensure your personal details are safe and secure with us.
- For processing your payments online, we have partnered with Paynow, Zimbabwe’s leading payment processor who use 3D secure processes to prevent fraudulent transactions. For further information please click here
Can you guarantee stock?
- As we are competitively priced, our stock sells on demand. Therefore, we cannot guarantee stock.
- We will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.