• You need to be 18 years or older and have a valid email address.
  • You should have a credit or debit card or wallet to pay for your goods. We accept payments from the following channels which include VISA and Mastercard.
  • You need to register on the Lucky Brand platform to be able to complete your purchase.
  • A password that is automatically generated by the website will be emailed to the email address you have used to register an account with Lucky Brand or entered during Checkout.
  • Your password may appear in your junk/spam mail if it is not appearing in your inbox.
  • We recommend changing this password to one that is alpha-numeric (that is, a mix of letters and numbers), to make your online shopping experience as secure as possible.
  • Try and create one that is unique, but easy to remember.
  • If you have forgotten it for whatever reason, simply click the “Forgot your password?” link on the login page and we will reset your password.
  • Make sure you use the right email address.
  • As a company, we take security very seriously.
  • We have taken every precaution and use the latest security technology to ensure your personal details are safe and secure with us.
  • For processing your payments online, we have partnered with Paynow, Zimbabwe’s leading payment processor who use 3D secure processes to prevent fraudulent transactions. For further information please click here

Shopping online is simple. Just follow these steps:

  1. Search for the products you want.
  2. Once you are happy, add the product to your shopping cart by clicking on the “Add To Cart” button.
  3. Do actions 1 to 3; for all the products you want.
  4. For your convenience, at the top right corner, you will see the value of your shopping basket.
  5. Once you are done shopping, click on the shopping cart on the top right corner.
  6. Whilst in your shopping cart, you can alter the quantities of the products that you want.
  7. You will see a summary of your shopping basket and the total cost and then you can click on the “Checkout” button.
  8. At “Checkout”, we will ask you to fill out some information, including details of the person picking up the order. Collection Store – is the location the order will be picked up from. This will have to be selected.
  9. picking up the order. “Collection Store” the order will be picked up from will also need to be selected.
  10. Once completed, you can click the “Place Order” button, you will be directed to payment and you are done.
  11. Now all you have to do is get ready for your order. No long queues, and shopping done by a click of a button conveniently.
  • As we are competitively priced, our stock sells on demand. Therefore, we cannot guarantee stock.
  • We will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.